1. Your agreement with RR Multisales
Read these Terms & Conditions together with our Services, Product and Payment Policy and your written quotation before placing an order. They apply to our websites, software, IT services, business listings and advertising.
The agreed quotation or order describes the deliverables, fees, project schedule and any expressly agreed exceptions. Accepting the quotation and paying the agreed fee confirms the order. Mandatory rights under applicable law remain unaffected.
2. Project scope, delivery and changes
- Work follows the approved demo, quotation, features and modules. The delivery period starts after the first agreed payment and receipt of the information and access needed to start.
- Server issues, emergencies, delayed client responses and missing materials can affect working days. Changes to third-party code may require investigation before a reliable completion date can be agreed.
- Additional modules, modifications, changes to a business or income plan, and work requested after delivery require a separate scope, price and schedule.
- Continued hosting, maintenance, support and other ongoing services are charged at the rates agreed for the renewal period.
3. Project payments and cancellation
Unless a different schedule is expressly agreed in writing, custom projects use a 40% advance, a 30% progress payment halfway through the agreed timeline, and the remaining 30% before final delivery. Listing subscriptions and advertising use the package-specific payment terms below.
Delays or non-payment may pause work and affect delivery. Under the existing project terms, stopping a project after work has commenced does not create an automatic refund entitlement; when more than 40% of the work is completed, the agreed remaining project fees may remain payable. Any cancellation assessment must account for the contract, work supplied and applicable consumer rights.
Use only the official payment instructions on your quotation or invoice. Staff and partners are not authorised to collect cash on behalf of RR Multisales unless the company has expressly confirmed the arrangement in writing.
4. Software delivery and intellectual property
Standard delivery covers the agreed working software, website or digital product. It does not transfer RR Multisales source code, hosting control panels or intellectual property unless a separate written agreement states otherwise.
The existing source-code policy provides for an additional charge of four times the final product cost, based on its features and modules, before an agreed source-code or control-panel handover. Use is restricted to the client’s in-house development team, with no unauthorised onward sharing, resale or disclosure to other IT companies.
Support responsibility after a source-code handover is governed by the handover agreement. RR Multisales may decline further modifications to software substantially changed by third parties. These software-ownership terms do not transfer ownership of a vendor’s own business name, uploaded photos or original business content to RR Multisales.
5. Business listing ownership and accuracy
- List only a business you own or are authorised to represent. Give accurate business names, categories, city, address, contact details, products, services and prices, and keep them current.
- By submitting content, you confirm you have the right to use the names, logos, photos, trademarks and other materials. You grant RR Multisales permission to host, resize and display that content to operate and promote the listing.
- Business contact information included in a published listing is publicly visible. Provide only contact details and photos you are authorised to publish; do not upload private customer information without permission.
- Illustrations, generated name marks and default artwork are visual placeholders. They do not establish business identity, product authenticity, facilities, professional qualifications or independent verification.
- Do not impersonate another business, submit misleading claims, duplicate spam listings, fake reviews, unlawful offers, infringing material or malicious links. Regulated services remain subject to their own licensing and legal requirements.
6. Listing plans, trials and renewals
- Each listing has its own subscription. The plan catalogue and confirmation describe the trial duration, subscription period, available templates, features, prices and taxes.
- Publication requires approval, an active business account and an active listing plan or trial. A listing website may become unavailable when its trial or plan expires, payment remains unresolved or the account is suspended.
- Renew before the displayed expiry date to maintain publication. A manually allocated plan or promotional subscription is not evidence of a payment; the issued invoice and payment confirmation record a paid sale.
- SEO add-ons, banners, domain services and other extras are separate unless expressly included. No automatic renewal charge is implied by creating a listing; renewal arrangements are those specifically agreed for the order.
7. Reviews, verification and home-page placement
RR Multisales may review, correct category placement, request supporting information, restrict or remove listings that breach these terms or applicable law. Approval or a verification label describes a platform review status and is not a guarantee of a vendor’s performance or an endorsement of every claim.
Home-page showcases are curated using profile completeness, usable business photos and editorial suitability. A subscription does not guarantee a particular position or home-page appearance. Paid banner placements follow the separate advertisement booking.
Search-ready pages, keywords and SEO services do not guarantee a Google position, visitor count, lead volume, revenue or business outcome.
8. Customers, vendors and enquiries
RR Multisales provides the directory, listing websites and agreed IT services. Unless a separate order expressly says otherwise, purchases, appointments, delivery, warranties, refunds and service commitments made directly with a listed vendor are between that vendor and the customer.
Customers should confirm current prices, availability, credentials and payment instructions with the vendor. Vendors must honour applicable consumer obligations and must not treat a platform listing as permission to make unsupported claims.
Use enquiries only to respond to legitimate business requirements. Protect customer contact details and do not use them for unauthorised spam or sell them to third parties.
9. Complaints, misuse and disputes
Report inaccurate listings, impersonation, copyright concerns or other misuse to legal@rrmultisales.com, including the listing URL, the issue and relevant supporting details. General order and service enquiries can be sent to info@rrmultisales.com.
RR Multisales is an IT service provider and does not authorise unlawful activity by clients or vendors. Responsibility for unlawful conduct remains with the responsible party, without excluding obligations that applicable law places on RR Multisales.
The existing commercial terms refer disputes to the Kolkata courts, subject to applicable law and any statutory consumer forums or other remedies available to the customer.
10. Updates to these terms
The current version is published here. Changes apply to future use and orders as permitted by law; they do not remove accrued rights or override an existing written commitment retrospectively. Contact us if a quotation or renewal needs clarification.