1. Product delivery and licence
RR Multisales supplies the finished software, website or digital product described in the accepted agreement. Source code, intellectual-property ownership and C-Panel access are excluded unless separately agreed in writing.
A requested source-code or control-panel handover is priced under the existing policy at four times the final product cost, reflecting the features and modules supplied. Payment must be completed before handover. Use is for the client’s in-house team; unauthorised third-party sharing, distribution or resale is prohibited.
The handover agreement governs responsibility after delivery of source code or hosting access. RR Multisales may refuse further development where another party has substantially changed the product.
2. Additional work and ongoing services
- Post-delivery modifications, extra features, changed business plans and additional modules are scoped and priced separately before work proceeds.
- Hosting, support, maintenance and service continuation after completion are charged according to the agreed services and renewal rates.
- Misuse or misrepresentation of products or services is prohibited and may result in suspension and legal action, subject to applicable law.
3. Custom-project payment schedule
- Advance: 40% of the agreed project value to confirm the order and commence work.
- Progress: 30% when half of the agreed project timeline has elapsed, to continue development.
- Final: the remaining 30% on completion and before final delivery.
- A different milestone schedule is valid only where it is expressly agreed in the written quotation or contract.
4. Business listings, subscriptions and advertisements
Website listing plans are priced per business listing for the displayed subscription period. The live Pricing page shows current package prices, trial information and included features. SEO add-ons and advertisement packages show their own billing periods.
Subscription and banner fees are payable before activation unless the written order includes a trial, promotional allocation or other arrangement. Banner bookings run for the confirmed dates and placement; artwork must meet the specified dimensions and content requirements.
A published listing, approved status or plan allocation alone is not proof of payment. Keep your RR Multisales invoice and official payment confirmation. Payments made directly to listed vendors for their goods or services are governed by that vendor’s disclosed terms and applicable law.
Renewals, upgrades and additional services require confirmation of the price, dates and scope. A home-page editorial showcase is separate from a paid advertisement booking.
5. Taxes and authorised payments
Quoted prices are exclusive of GST and applicable taxes unless stated otherwise. The existing policy specifies 18% GST; the applicable tax breakdown is shown on the quotation or invoice.
Pay through the official method and beneficiary details supplied by RR Multisales. Do not send cash or transfer funds to an individual staff member or partner without written company authorisation. Include the invoice or order reference so the payment can be reconciled.
6. Cancellation, deposits and refunds
The existing policy treats advance payments and deposits as non-refundable after project work begins. Where work has not begun, cancellation and any refund are assessed against the written agreement and the circumstances of the order.
Stopping an ongoing project does not automatically cancel charges for completed or committed work. Additional work is billed according to the agreed change request. Subscription and advertisement cancellation requests should identify the listing, booking, invoice and requested effective date.
Nothing in this policy excludes refunds, remedies or other rights required by applicable law, including remedies for deficient or undelivered services where applicable. Send refund or billing queries with your order details to info@rrmultisales.com.
7. Delayed payments
RR Multisales may pause project work or services until an overdue payment is resolved, and the delivery date may move accordingly. Continued non-payment may result in service suspension.
The existing payment policy states a late fee of 2% per month on overdue amounts. Any such charge must be disclosed in the agreed order and applied only as permitted by applicable law.
8. Contact and disputes
For delivery, renewal, invoice or payment questions, contact info@rrmultisales.com or +91-9453-277-703. Send legal or listing-content complaints to legal@rrmultisales.com.
Disputes are handled under the written contract and applicable law. The existing policy specifies Kolkata jurisdiction, subject to mandatory legal rights and the competent statutory forums available to the customer.